Customer Service AssistantFisherfarms Inc

Description
Ride a share to delivering HEALTHY, TASTY, and COVENIENT seafood solutions!
We look forward to working with you... soon.
COVID-19 considerations:
- Online Hiring Process
- DTI and DOLE Interim Guidelines on Workplace Prevention and Control of Covid-19 are followed. STRICT implementation of safety and contact minimizing policies is ensured.
Alternating schedule in a month: 2 weeks WFH, 2 weeks reporting to office
Job Purpose
He or she will be in charge of planning and managing digital marketing campaigns to promote Fisher farm's products. His/her duties include planning campaigns, analyzing metrics, and identifying trends.
Duties and Responsibilities:
- Generates S.O. (Sales Orders) for every P.O (Purchase Order) submitted by Account Managers
- Retrieval of electronic P.O.s from Shopwise and Rustans' systems
- Coordinates with Account Managers and Logistics to ensure that P.O.s will be delivered on the scheduled date
- Generation of Daily SO Monitoring Report for tracking of sales orders processed in a day.
- Tracks SO generation accuracy rate on a monthly basis
- Send signed PRF received from Merchandising to Logistics for schedule of pull out of BO at stores then updates monitoring file
- Reviews Monthly Trade Returns Report sent by QA and identifies accountable department responsible for the returns.
- Sends product sample request from Account Managers and/or Trade Marketing to plant
- Answers customer queries and complaints (if there are any) through phone or email and forwards the concern to respective people for action
- Other tasks as instructed by immediate superior
Job Requirements:
-Graduate of BS or BA in business management; marketing and other related courses
- Preferably with experience in Customer Service and in coordinating with different salespeople
- Proficient in MS Office: Word, Excel, Powerpoint
- Good planning and analytical abilities
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Availability for travel: Yes
Availability for change of residence: Yes

₱ 15,000.00 monthly ·  Pasig, National Capital Region ·  21 January
Work type
Full Time