Customer Service AssistantChris T Sports Plaza, Inc.

CUSTOMER SERVICE ASSISTANT
Duties and responsibilities:
Open and maintain customer accounts by recording account information
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication.
Prepare product or service reports by collecting and analyzing customer information.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Resolve customer complaints via phone, email, or other medium (social media)
Greet customer warmly and ascertain problem or reason for calling
Take payment information and other pertinent information such as addresses and contact details.
Answer questions about warranties or terms of sale.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media.
Generate monthly, quarterly and annual reports if needed.
Perform other tasks as assigned
Customer Service Assistant Requirements and Qualifications:
Graduate of any College degree
1+ years of experience in customer service or an administrative role
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multi-task, prioritize and manage time effectively
Able to manage multiple accounts simultaneously