customer service and Billing AssistantPaper Street Media

Paper Street Media, LLC is a successful, web-based adult entertainment video on demand network. We are an award-winning company in producing the highest quality content, based out of Downtown Miami. Our content and websites are created exclusively by us and directly for the use of millions of users worldwide.
We are a fun, hip, trendsetting company looking for a highly motivated Customer Service and Billing Assistant. Reporting to the Billing department, you will ensure Billing reports are updated daily using different data sources and share the results each day to ensure customer transactions are processed correctly and efficiently. You will also work with the Customer Service team to answer customer concerns directly and be the escalation point for customer queries related to payment. This is an opportunity to have a strong input to improve customer satisfaction which is one of our core commitments.
The job will expose you to the content of adult nature. If this is something you are not comfortable with please do not apply.
Responsibilities:
Extract transactional data from different sources daily to update reports and monitor key business indicators (KPIs)
Perform regular test payments, report technical issues and suggest improvements
Reconciliation of different data sources
Analyze and compilation of comprehensive reports for management, reporting finance figures, performance reports, consolidation of data
Pro-actively flag performance variations and customer-facing issues
Review customer transactions and promptly report any unusual activity
Perform regular risk checks to remove fraud and identify fraudulent patterns
Provide support to the Customer Service team handling payment queries or any other type of customer-facing issue
Gather feedback from customers to identify product improvement or technical issues
Requirements:
Must have:
Proficiency in Excel
Excellent research and analytical skills
Must be fluent in written and spoken English
Ability to handle a large volume of information
Preferred:
QA experience
Flexible with work schedule (night shifts)
Experience in e-commerce and fraud prevention
Internet/tech-savvy with stable internet and essential equipment (computer, mouse, keyboard, cables, etc.)
Previous experience in customer service
Capacity to summarise complex issues and communicate them concisely
Personality:
Quick learner
Meticulous and organized
Autonomous and able to manage workload within deadlines
A good team player who can collaborate on projects with different departments if needed
Ability to multitask
Serious and dedicated
Investigative and desire to optimize and improve existing processes
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Jazz

Manila City, Metro Manila
Permanent
Full-time