Customer Service and admin | customer support champion | day shiftZigZag Careers
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 25/11/2020
ZigZag is looking for a Customer Support Champion / Customer Service and Admin to join our team!
"You will be working for a leading Australian Online Retailer managing several online retail websites using state of the art e-commerce systems. We are a rapidly growing company and are looking for a talented Customer Service & Admin staff to help accelerate our growth. We are an established company but pride ourselves on our fast-paced start-up culture."
Have you got what it takes to join the team?
RESPONSIBILITIES:
Sales Enquiries - provide product advice and have specialist knowledge, taking and entering orders (phone, email, chat, social media, eBay)
Customer Service - order status inquiries, tracking, faulty products/returns requests, product troubleshooting product advice, following up incomplete payments, returning missed calls/vmails (phone, email, chat, social media, eBay)
Admin - managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries
Phone calls only constitute about the 10 -15% of daily role - but are critical to the business.
REQUIRED QUALIFICATIONS:
Smart and ability to learn quickly - they will need to be generalists and wear many hats.
Really good American accent that is very clearly understood - and can understand broad Australian accents.
Excellent English Skills - written and spoken
Confident, outgoing, engaging personality - they need to be able to be respected and also have confidence to provide specialist advice on expensive purchases.
Need to be able to develop a rapport/relationship (not salesy) with customers and even joke on occasion. Need to be friendly and approachable.
Good attention to detail
Previous experience with Australian company real advantage
*The work set up is on temporary work from home setup due to the current situation. Candidates must be willing to work in Ortigas once required.
*Candidates must be willing to work from Monday to Friday 6:30AM - 3:30PM or 5:30AM - 2:30PM
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Jazz
"You will be working for a leading Australian Online Retailer managing several online retail websites using state of the art e-commerce systems. We are a rapidly growing company and are looking for a talented Customer Service & Admin staff to help accelerate our growth. We are an established company but pride ourselves on our fast-paced start-up culture."
Have you got what it takes to join the team?
RESPONSIBILITIES:
Sales Enquiries - provide product advice and have specialist knowledge, taking and entering orders (phone, email, chat, social media, eBay)
Customer Service - order status inquiries, tracking, faulty products/returns requests, product troubleshooting product advice, following up incomplete payments, returning missed calls/vmails (phone, email, chat, social media, eBay)
Admin - managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries
Phone calls only constitute about the 10 -15% of daily role - but are critical to the business.
REQUIRED QUALIFICATIONS:
Smart and ability to learn quickly - they will need to be generalists and wear many hats.
Really good American accent that is very clearly understood - and can understand broad Australian accents.
Excellent English Skills - written and spoken
Confident, outgoing, engaging personality - they need to be able to be respected and also have confidence to provide specialist advice on expensive purchases.
Need to be able to develop a rapport/relationship (not salesy) with customers and even joke on occasion. Need to be friendly and approachable.
Good attention to detail
Previous experience with Australian company real advantage
*The work set up is on temporary work from home setup due to the current situation. Candidates must be willing to work in Ortigas once required.
*Candidates must be willing to work from Monday to Friday 6:30AM - 3:30PM or 5:30AM - 2:30PM
Powered by JazzHR
Jazz
Other Info
Pasig City, Metro Manila
Temporary
Full-time
Temporary
Full-time
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ZigZag Careers
About the company
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