Customer Service agent - french speakingTruphone

To join a team of highly dedicated Customer Service Agents providing telephone and online services to our business customers in a multi-lingual environment. In our Manila, Philippines office we support 24x7 English support and provide business hours language support in Dutch, German and French, Mon-Fri for our customers. We are looking for individuals to join our French team at present. English is our business language so if this is not your first language it must be of a high standard.
Workplace Type: 4 days work from office (Pasig City, Manila) & 1 day work from home.
Key Responsibilities
Acting as first line support to our corporate customers - aiming to solve their technical queries by phone and email
Tracking, collating and responding to customer issues within agreed timescales
Escalating and liaising with our Technical Support in Portugal for more complicated cases
Working closely with Service Account Managers to help develop, grow and retain customer accounts
Requirements
Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
Knowledge of supporting GSM
A professional telephone manner and call management skills
Outstanding written and verbal skills in English - able to take technical information and translate into easily understandable language for customers.
Exceptional customer relationship management skills - including handling complaints effectively
Good teamwork, organisational and time management skills
Excellent analytical and problem-solving skills
Good attention to detail and the ability to understand and follow technical processes accurately
Knowledge of the following tools/technologies would be an advantage: My SQL Querying, SIP, TCP/IP, LAN, DSL, Wi-Fi
Previous experience experience in Helpdesk, Customer Service or Call Centre roles, Mobile Handset support roles; within the Telecoms sector, both GSM and VoIP.
Truphone

Manila City, Metro Manila
Permanent
Full-time