Customer relation officer/serUnited Asia Automotive Group, Inc.

Description
Looking for a job that offers career advancement?
Apply now in one of TOP TEN Automotive Distributors here in the Philippines!
The BIGGEST distributor of FOTON VEHICLES is in need of CRO/Service Admin
ummary of Job Description:
The Customer Relationship Officer is the first point of contact of customers. This position is responsible in scheduling appointments and assisting customers, suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
The Service admin provides support for the whole service department and staff members. The duties can include general clerical tasks, opening and distributing mail, organizing files, and conducting general research.
Responsibilities:
1. Open and maintain customer accounts by recording account information.
2. Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, following up to ensure resolution.
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
4. Prepare product or service reports by collecting and analyzing customer information
5. Contribute to team effort by accomplishing related results as needed
6. Manage incoming / outgoing calls and Generate service leads.
7. Identify and assess customers' needs to achieve satisfaction
8. Build sustainable relationships of trust through open and interactive communication
9. Provide accurate, valid and complete information by using the right methods/tools
10. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
11. Keep records of customer interactions, process customer accounts and file documents
12. Follow communication procedures, guidelines and policies
13. Go the extra mile to engage customers
14. Resolve customer complaints via phone, email, mail or social media
15. Use telephones to reach out to customers and verify account information
16. Greet customers warmly and ascertain problem or reason for calling
17. Answer questions about warranties or terms of service sale
18. Attempt to persuade customer to reconsider cancellation
19. Inform customer of deals and promotions
20. Utilize computer technology to handle high call volumes
21. Work with service manager to ensure proper customer service is being delivered
22. Close out or open call records. Compile reports on overall customer satisfaction
23. Performs other tasks that may be assigned from time to time.
24. Closely monitors and manages office supplies/merchandise inventory for Service Dept.
25. In-charge of the transmittal of Service Dept. documents received to and from base 2. Ensures proper documentations on transmitted and received Service Dept. documents and or assets.
26. Checks and reviews documents to ensure completeness before processing the request of the ff:
a. Liquidations, Overtime
b. Leave
c. Load
d. Meal Allowances
e. Satellites Billing
f. RFID Monitoring
27. Closely and regularly monitors LTO Registration of ASD Service Unit.
28. Timely coordinates and submits requests for repair of department service vehicles for approvals.
EDUCATION
Graduate of a 4 years Course preferably in Marketing
EXPERIENCE
2 years working experience
KNOWLEDGE
Customer Service Oriented
Computer Literate
Knowledge on motor vehicle parts and servicing is an advantage
SKILLS
Good customer service skills Interpersonal skills
ABILITIES
Proficient on MS Office
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes

Quezon City, National Capital Region ·  Today, 08:29 AM
Work type
Full Time