customer onboarding Associate (philippines)LOCAD

What you'll focus on
Onboard multiple clients simultaneously ensuring a smooth and seamless transition to LOCAD.
Collaborate with internal and external teams to implement client products and systems.
Conduct video call training sessions on our systems and processes with our clients.
Focus on the continuous improvement of onboarding content, guidelines and operational process to further optimize how we operate.
Identify gaps or opportunities to improve the client onboarding process.
Provide regular updates and reporting on status of assigned clients in the onboarding pipeline and projected completions.
Support the onboarding team with any other ad-hoc tasks as required
What you bring
Ability to demonstrate high performance with minimal supervision
Strong verbal and written communications skills
Passion and enthusiasm for developing and building successful relationships with the client and other stakeholders
Strong attention to detail and prioritization skills in order to manage multiple tasks and onboarding multiple clients at the same time
Empathy and Patience
What you'll get
Annual Performance Bonus
25 days personal time off.
Personal health care coverage.
Laptop provided.
Annual personal learning and development budget.
Hybrid flexible work solution.
Please limit to one application
We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience.
Fostering this starts with hiring, therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
LOCAD

Makati City, Metro Manila
Permanent
Full-time