Customer experience support - chat and emailBeepo, Inc.

Description
Beepo is a Probe Group company, a full service Australian owned outsourcing company. With 12,600 people and over 15,000 deployed workstations across 6 countries. Making Probe the largest and most diverse Australian owned customer experience outsourcing provider.
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
Duties and Responsibilities:
• Converse and provide assistance to customers through online chat portals
• Ensure all enquiries are addressed efficiently throughout the chat conversation
• Respond to customer emails
• Handle order processing tasks and customer refunds
• Identify customer issues and outline available support options
• Escalate questions, as necessary
• Manage and update database
• Record and document each question or problem as well as each respective answer or solution
• Provide basic administrative support, as needed
Qualifications and Experience:
• At least 1 to 2 years of experience in Customer Service
• Chat and email support experience
• Understanding of any CRM
• Excellent verbal and written communication skills
• High attention to details
• Comfortable and happy in answering queries from customers
• High problem solving skills
• Proactive and ability to multitask
• High attention to detail
• Good analytical and problem solving skill
• Experience in Freshworks, Salesforce CRM, Elvanti, Encompass would be nice to have
Requirements
Minimum education level: Bachelor ́s Degree
1 year of experience
Language(s): English
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Pampanga, Central Luzon ·  6 minutes ago