Customer Experience SpecialistTerran

Love wearing many hats and learning new skills? We’ve got just the thing for you.
 
We're looking for a Customer Support / Customer Experience Specialist to help us manage our e-commerce business.
As our CES, you'll be playing a key part in customer service, order management, email marketing, Amazon listings management, and social media. In short, you'll be the beating heart of the company.
 
And don't worry, you won't have to take calls. At all. Ever. 
 
You'll have the opportunity to fine-tune your customer service and digital marketing chops and learn valuable skills straight from e-commerce industry leaders themselves. If you don’t have any background or experience in digital marketing--- don’t worry! We’ll provide you with the necessary training to make sure you’re more than ready to take on your daily tasks. You'll be trained and also work alongside the Terran team.
 
Sounds like a good time? Here's what awaits successful candidates:
Sharpen your customer service skills
Opportunity to learn digital marketing (Amazon PPC, email marketing, social media management, and more)
Above market salary
Quarterly bonuses, Christmas bonus, and annual appraisals 
Daytime shift with fixed weekends off
Flexible leave policy
Flexible work arrangement during the pandemic
Online team games and team activities
Online and hands-on training during your first couple of weeks
50% Healthcare coverage
 
ROLES AND RESPONSIBILITIES
 
Once hired, these will be some of your responsibilities:
Ensure that our customers get the best service
Curate engaging content for our social media pages
Manage social media pages by replying to messages and comments
Create and monitor Amazon advertising (PPC) campaigns
Perform SEO site audits when necessary
Regularly audit and manage Amazon product pages to ensure accurate and optimized listings
Monitor and reply to Amazon customer reviews
Answer customer emails and messages on Helpscout, Amazon, and eBay
Manage multiple projects at one time
Remember, if you don’t have experience in digital marketing or Amazon--- that’s okay. You just need to have an open mind and be willing (and able!) to learn things as you go.
 
QUALIFICATIONS
 
Want to know if you’re a good fit for the role? Here’s what we’re looking for:
Natural ability to collaborate but also the ability to think and work on your own
Great research and organizational skills
Resourcefulness and stellar multitasking chops
Sharp attention to detail
A mix of creative and analytical abilities
Exceptional written and spoken English
Ability to convey ideas and accept constructive criticism well
Experience in Amazon listings management and PPC is a plus

2 to 4 Years Experience