customer experience ResearcherSecurity Bank
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 11/11/2025
Deadline: 13/02/2021
About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Customer Experience Researcher, you will be the voice of the customer to make sure processes are customer-centric. This role will create understanding and empathy around customer and business needs. You will be a part of the team that will be enhancing features, functionalities, and processes for both digital and non-digital experience.
How you'll contribute
Present and create design simple deliverables such as components or simple design, backed by user insights
gathered from user-testing and user research.
Draw reasonable conclusions from a set of information, and discriminate between useful and less useful details
to solve problems or make decisions.
Collect and analyze customer behavior through studies, field visits, surveys, interviews, benchmark studies,
online experiments (A/B testing).
Execute initiatives base on deadlines and make sure success metrics are met.
Create and utilize customer-centric tools such as customer journey maps to identify pain points, findings, and gaps between the customer and internal processes.
What we're looking for
Bachelor's degree in Mathematics/Statistics, Marketing, Advertising/Media, Art/Design/Creative
Multimedia, Mass Communications
At least 3 years of relevant experience.
With experience in conducting research
Knowledgeable with UI design principle is a plus
Comfortable launching and iterating quickly and using data
Should have good communication, presentation, influencing, and relationship-building skills
Team player, critical thinker, and with problem-solving skills.
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Customer Experience Researcher, you will be the voice of the customer to make sure processes are customer-centric. This role will create understanding and empathy around customer and business needs. You will be a part of the team that will be enhancing features, functionalities, and processes for both digital and non-digital experience.
How you'll contribute
Present and create design simple deliverables such as components or simple design, backed by user insights
gathered from user-testing and user research.
Draw reasonable conclusions from a set of information, and discriminate between useful and less useful details
to solve problems or make decisions.
Collect and analyze customer behavior through studies, field visits, surveys, interviews, benchmark studies,
online experiments (A/B testing).
Execute initiatives base on deadlines and make sure success metrics are met.
Create and utilize customer-centric tools such as customer journey maps to identify pain points, findings, and gaps between the customer and internal processes.
What we're looking for
Bachelor's degree in Mathematics/Statistics, Marketing, Advertising/Media, Art/Design/Creative
Multimedia, Mass Communications
At least 3 years of relevant experience.
With experience in conducting research
Knowledgeable with UI design principle is a plus
Comfortable launching and iterating quickly and using data
Should have good communication, presentation, influencing, and relationship-building skills
Team player, critical thinker, and with problem-solving skills.
Submit profile
Security Bank
About the company
Security Bank jobs
Makati City, Metro Manila
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