customer experience ExecutiveMultimax Industries Corporation (Uratex Philippines)

URATEX PHILIPPINES
 
Be a part of a Filipino and Christian success story!
RGC Foam Group is today’s largest manufacturer of commercial and automotive polyurethane foam products in the country. Through world-class manufacturing practices and a strong culture of excellence, RGC Foam Group has become the most dominant player in the local foam industry and one of the leading foam-makers in Southeast Asia.
 
Why join us?
 
URATEX, the country's leading foam and mattress brand, is now a household name. The company continuously grows, and welcomes individuals with integrity, who value hard honest work, to grow with us. If you want to grow roots in a company that will take care of both your personal and professional growth, then the RGC Group of companies is the place for you!
MULTIMAX INDUSTRIES CORPORATION., a member of the RGC Group of Companies, seeks highly competent applicants for the following position:
 
CUSTOMER EXPERIENCE EXECUTIVE
 
Plant: Business Unit
 
Duties and Responsibilities:
Ensures a smooth customer experience from phone call all the way to when the customer terminates the contract.
Contribute to internal and external communications which may include web content, social media, emails, printed advertisements and more.
Building relationships with customers and key stakeholders within the business.
Analysing data from the surveys, complaints to diagnose data in a commercial sense and fix the solution.
Responsible for the 3 Core areas: Communications, Account Management and Project Management.
Ensure that the customer will receive the best customer service experience
Qualifications:
Bachelor’s Degree in Marketing, Business, or a related field
At least five (3) years experience in the field of Marketing
Excellent leadership and people skills
Excellent negotiation and analytical skills
Good knowledge of market research techniques
Excellent oral and written communication skills
Excellent budget and financial management skills

2 to 4 Years Experience