customer experience AssociateIBEX Global

Job Description
The CSR's main objective is to efficiently provide high quality and accurate resolutions to customers and therapists under stipulated policies and procedures, by offering support and answering inquiries related to customer service and technical support and suggest products or services that cater to the customer's needs.
Provide phenomenal support by handling inbound and outbound call volume, answering emails and text messages, and responding to online chat inquiries
Match therapists to existing appointments that are unfilled
Educate new customers about the services that we offer
Provide exceptional service to Soothe's most valued clients
Help engage and maintain quality client relationships
Ensure the VIP customers receive the white glove service that surpasses their expectations
Manage VIP appointments and preferences
Accommodate client communications (calls, texts, emails)
Assist with client retention
Participate in unique, cross-departmental projects
Assist therapists with challenges contacting customers, parking, and other logistical challenges
Job Requirements
Completed at least 2 year in College or a 2 year Vocational or Certificate course in any field or finished K-12 Program.
High School Graduate - with relevant work experience
Preferably 1+ year of customer service in a call center setting
Excellent customer service and administrative skills
Above average written English skills
Above average oral English skills
Technologically proficient
Able to converse spontaneously and effectively to build customer confidence and rapport
Able to comprehend and follow instructions and procedures
Able to multi-task
Ability to know how much services/products cost, and understanding the value of cost - cost conscious
Typing and written English proficiency
Friendly, enthusiastic and fun personality
Passionate in talking over the phone
Comfortable with a fast-paced, changing environment
Entrepreneurial mindset - willing to wear multiple hats and grow with the company
Flexibility in terms of schedule; willing to work on weekends, holidays and GY shift
Professional and amicable communication skills
Strong sense of ownership, passionate about the resolution of any difficult situation
Able to make phone calls with an upbeat and positive attitude
Able to follow-through on verbal and written agreements
Demonstrate the ability to be empathetic and positive in difficult situations
You are technically savvy, able to quickly learn and explain different product features
Experience with high end or VIP client services is preferred
IBEX Global

Mandaluyong City, Metro Manila
Permanent
Full-time