Customer experience analystSecurity Bank Corporation

The Role
As a Customer Experience Analyst, you will be the voice of the customer to make sure processes are customer-centric. This role will create understanding and empathy around customer and business needs. You will be a part of the team that will be enhancing features, functionalities, and processes for both digital and non-digital experience.
How you'll contribute
Draw reasonable conclusions from a set of information, and discriminate between useful and less useful details to solve problems or make decisions.
Promote a customer-centric approach through a presentation, works, and CX platforms.
Collect and analyze customer behavior through studies, field visits, surveys, interviews, benchmark studies, online experiments (A/B testing).
Partner with other departments to build requirements and execute/launch enhancements.
Execute initiatives base on deadlines and make sure success metrics are met.
Documents process updates and make sure all documents are routed to affected stakeholders.
What we're looking for
Have at least 3 years of relevant experience
With experience conducting research
With experience in qualitative and user-centered design methodologies
With strong communication, presentation, influencing, and relationship-building skills