The Customer delivery executive is the main point of contact for the end to end delivery of our managed freight bill and pay services for a group of assigned Trax customers. In this role you are responsible for ensuring that all tasks leading up to the financial close for our customers occur in a timely manner and according to the contracted agreements as well as our internal Standard Operation Procedures (SOP's). Additionally, the Customer Delivery Executive is responsible for report preparation, records control as well as assisting in special projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Ensure that customers' deliverables are provided according to their processing calendar; these tasks include monitoring the on time and accurate processing of invoices, (receiving invoices, audit, cost allocation and settlement)
Prepare, analyze and present weekly health reports.
Manage conference calls and/or participate in meetings for assigned customers to ensure customers receive proactive communication on the status of their deliverables.
Prepare and host monthly delivery business reviews as required
Respond to correspondence relating to customer base and day to day customer service
Work in conjunction with all internal departments when necessary to research/resolve customer and system issues, including timely response to, and accuracy in, invoice processing, audit reviews and cost allocation reviews
Review customer data reports and develop modifications and/or recommendations to improve cycle times and/or content
Provide supporting documentation for customer Quarterly Business Reviews and participate as required
Provide back-up support as designated by management
Occasional customer onsite traveling as well as flexibility to work out of office hours when requested.
Perform other duties as assigned
Trax Technologies
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Ensure that customers' deliverables are provided according to their processing calendar; these tasks include monitoring the on time and accurate processing of invoices, (receiving invoices, audit, cost allocation and settlement)
Prepare, analyze and present weekly health reports.
Manage conference calls and/or participate in meetings for assigned customers to ensure customers receive proactive communication on the status of their deliverables.
Prepare and host monthly delivery business reviews as required
Respond to correspondence relating to customer base and day to day customer service
Work in conjunction with all internal departments when necessary to research/resolve customer and system issues, including timely response to, and accuracy in, invoice processing, audit reviews and cost allocation reviews
Review customer data reports and develop modifications and/or recommendations to improve cycle times and/or content
Provide supporting documentation for customer Quarterly Business Reviews and participate as required
Provide back-up support as designated by management
Occasional customer onsite traveling as well as flexibility to work out of office hours when requested.
Perform other duties as assigned
Trax Technologies
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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Trax Technologies
About the company
Renewals & Customer Experience Specialist (Hybrid - Cyber Sigma, Taguig)
TSG Outsourcing
MetroManila, Manila, TaguigAgreement
Position customer delivery Executive recruited by the company Trax Technologies at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Customer Delivery Executive or Trax Technologies company in the links above