Description
Job Description:
- Monitor, collect and maintain support ticketing system by handling, endorsing, and coordinating tickets to - - Support and Implementation Team; gathering and consolidating customer's complaints and concerns; expediting correction or adjustment; following through to ensure resolution
- Work closely with Support and Implementation Team by delegating and maintaining schedule of support activities and appropriate resources (i.e. people, property) to completely resolve the support tickets
- Provide proactive customer care management
- Document customer interactions and calls
- Provides periodic reports and updates for all ticket activities
- Organize and maintain customer accounts by recording account information
- Ensure and exceed customer satisfaction
- Other duties as assigned
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English ,Tagalog
Knowledge: ERP, SAP, Accounting Software, Information technology
Availability for travel: Yes
Availability for change of residence: Yes
Job Description:
- Monitor, collect and maintain support ticketing system by handling, endorsing, and coordinating tickets to - - Support and Implementation Team; gathering and consolidating customer's complaints and concerns; expediting correction or adjustment; following through to ensure resolution
- Work closely with Support and Implementation Team by delegating and maintaining schedule of support activities and appropriate resources (i.e. people, property) to completely resolve the support tickets
- Provide proactive customer care management
- Document customer interactions and calls
- Provides periodic reports and updates for all ticket activities
- Organize and maintain customer accounts by recording account information
- Ensure and exceed customer satisfaction
- Other duties as assigned
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English ,Tagalog
Knowledge: ERP, SAP, Accounting Software, Information technology
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
Quezon City, National Capital Region · Today, 01:23 PM
Work type
Full Time
Work type
Full Time
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DIREC BUSINESS TECHNOLOGIES INC.
About the company
DIREC BUSINESS TECHNOLOGIES INC. jobs
Quezon City, Metro Manila
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Position Customer care specialist recruited by the company DIREC BUSINESS TECHNOLOGIES INC. at Quezon, Quezon, Joboko automatically collects the salary of Apply, finds more jobs on Customer Care Specialist or DIREC BUSINESS TECHNOLOGIES INC. company in the links above