Customer care representative - earn a php 15,000 sign-on bonus!Continuum Global Solutions

CUSTOMER CARE REPRESENTATIVES | ONSITE | START ASAP | PHP 15,000 SIGN-ON BONUS!
 
Position Location: This position requires you to work onsite at Lexmark Plaza 3, Cebu Business Park, Corner of Samar Loop, Cebu City, Philippines.
 
At Continuum Global Solutions, our vision is to lead in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to turn the ordinary into the exceptional.
 
Are you ready to AIM HIGHER and REACH FARTHER in a fast-paced environment? Can you ACT BOLDLY and BE PASSIONATE about attracting the right talent? Are you ready to BE ONE, HELP MANY, and make a difference? Do you want to BE DIFFERENT, BE YOU, and LEARN MORE while TAKING ACTION?
 
JOIN OUR TEAM TODAY!
 
We are hiring Customer Service Representatives - Voice for our new office in Cebu City, Philippines, who will handle incoming customer service calls for a major US mobile wireless carrier. You'll assist customers with billing, plans, coverage, technical support, and more. This full-time position offers a PHP 15,000 Sign-On Bonus, paid training, health benefits, opportunities for professional growth, and many more perks. Bring your positive personality, build trust, and provide valuable solutions with every customer interaction.
 
RESPONSIBILITIES:
Actively listen to customers to understand their concerns & build rapport
Prepare responses to customer inquiries based on pre-determined scripts & procedures
Discover solutions using tools & resources to help resolve customer problems
Provide information about customers' current plans, products, & services
Identify & promote new solutions by selling products & services that align with customer needs
Navigate through multiple computer applications with speed & accuracy
ADDITIONAL REQUIREMENTS:
High School Diploma or equivalent
Entry-level position with a minimum of 6 months of BPO (call center) experience or 1 year of customer service experience if no BPO background
Strong command of the English language
Customer-focused personality with a desire to help people
High computer proficiency & overall technical knowledge
Professional positive attitude & courteous telephone etiquette
Must be willing to work US hours - shifting schedules, evenings, graveyards, weekends, and holidays
BENEFITS & PERKS:
PHP 15,000 Sign-On Bonus!
Competitive base salary + performance-based incentives
Referral bonuses
Overtime available
HMO coverage
Life insurance upon joining
5 days paid emergency leave
12 days paid vacation leave
12 days paid sick leave
State-of-the-art facilities & great work environment
Paid training
Opportunities for career growth within
About Continuum Global Solutions, LLC
 
Continuum Global Solutions' customer care services and call centers are embraced by top companies worldwide. Our Fortune 500 clients rely on our vast expertise in customer care management, leveraging world-class voice, chat, email, and social technologies. Continuum has over 16,000 employees in major international markets, serving tier-1 clients across multiple industry verticals. Learn more at www.continuumgbl.com.
 
Continuum is an Equal Opportunity Employer, considering applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable laws.