Customer care specialist | onsiteTranscosmos Information Systems Inc.

Summary of the Job:
You will handle inbound and/or outbound customer contacts for the project including questions on products and;
Customer Support including billing and rate plan questions and;
Changes, customer retention, up-sells, data product and service technical support, troubleshooting, sales and addition of new lines of service.
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.
We also reward of our staff with great benefits including:
Great compensation packages
HMO/Medical and dental coverage
Life insurance
Non-taxable allowances
Night differential
And much much more!
At least High School graduate
2 yrs+ BPO/Customer Service experience
Excellent English communication skills
Highly customer-focused with a good understanding and working knowledge of product support
Customer oriented and enthusiastic
Flexible to work on a shifting schedule (24/7 support)
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 6 openings Graduated from high school
Established in Toyko, Japan over 50 years ago, transcosmos are widely recognised as the largest BPO provider in Asia, employing over 40,000 staff worldwide!
Transcosmos continues to pursue Operational Excellence by providing IT, Cusomter Support and E-commerce services through our 171 locations in 31 countries with a strong focus on Asia.
Furthermore, following the expansion of E-Commerce markets across the globe, transcosmos has been providing a comprehensive One-Stop Global E-Commerce Services to deliver the products and services of our clients to consumers in over 49 countries. transcosmos aims to be the "Global Digital Transformation Partner" of our clients, supporting the clients' transformation by leveraging digital technology, responding to the ever changing business environment.
Specialties
Digital Marketing, E-Commerce, Contact Center, Fulfillment, Web Integration, Omni-Channel DMP, Telemarketing, Analytics, Human Resources, Accounting, Back-Office, Order Management, SCM, Housing and Construction, Social Infrastructure, System Development and Support, and BPO
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time