Customer care professionalCommPeak Limited

In this role you will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.
Provide exceptional customer service to our large base of customers
Responsible to resolve queries and manage customers' requests through e-mail, chat or phone call within agreed acceptable timeframe
Manage and take ownership of the resolution process for all customer related issues including following up to ensure timeliness of resolution
Communicate with third party vendors to coordinate customer requirements and ensure proper and timely delivery of services
Work in collaboration and provide additional support to other teams within the organization as needed
Maintain up to date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.
Contribute in maintaining accurate and up-to-date inventories, databases, and knowledgebase
Escalate issues or concerns to relevant person/department as needed in a timely and accurate manner
With at least 1 year of working experience in customer service or related field
Excellent communication skills (both written and oral)
Client-focused, detail oriented, fast learner and possess good influencing skills
Able to multitask and handle stressful situations appropriately and professional
Able to work independently with minimal supervision and follow up on outstanding tasks closely
A strong sense of ownership, responsibility, and accountability
Comfortable to liaise with people across all levels and all offices
Great team player
Self-motivated
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Entry Level / Junior, Apprentice Customer Service Telecommunications 2 openings Bachelor's degree graduate
CommPeak, a leading call center solutions provider, makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models. The CommPeak team continuously strives to bring the most innovative, user-friendly tools to the market
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time