Customer care officerBerlitz Philippines

QUALIFICATIONS AND RELATED EXPERIENCE:
Strong English communication skills
2 to 4 years of experience in customer service in a corporate setting
Strong working knowledge of Microsoft Office and Google apps
Positive attitude and high level of motivation
Willing to work on Saturdays
Willing to work in Ortigas and Makati
Can work from home if needed
Available to start immediately
JOB DESCRIPTION
The Customer Care Officer (CCO) assures maximum satisfaction of our internal and external customers by managing their expectations in order to achieve the objective of creating retained, loyal customers. The CCO handles the day-to-day operations of the Language Center and performs marketing and administrative functions. Other key responsibilities include supporting digital marketing activities, and sales retention and acquisition functions.
Customer acquisition activities
Handles initial inquiries (direct & indirect)
Supports and tracks local marketing activities and promotional events
Conducts sales activities through enrollment
Forms and manages groups
Follows up on unconverted inquiries and inactive customers
Customer retention activities
Maintains positive customer relations and ensures customer satisfaction
Conducts customer orientations
Ensures optimal Language Center appearance
Encourages customer re-enrollments
Schedules lessons for customers and instructors
Schedules and conducts student consultations and counseling
Operations
Enters and manages customer information in LCMS
Prepares invoices, collects customer payments and handles other accounting activities (i.e., sales detail enrollment report)
Prepares teachers' payroll
Prepares reports and required documents for LCMS posting
Maintains correspondence with customers
Marketing and Social Media activities
Brainstorm and develop ideas for creative marketing campaigns
Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies
Help gather, analyze and present brand, competitor insights, trends, and data
Design and implement social media strategy to align with business goals
Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news)
Oversee social media accounts' design (e.g. Facebook timeline cover, profile pictures, etc.)