Customer care representative - new base salary + 28k allowances + 15k sign-on bonus! (limited time)Continuum Global Solutions

CUSTOMER CARE REPRESENTATIVE - NEW BASE SALARY + 28K ALLOWANCES + 15K SIGN-ON BONUS! (LIMITED TIME)
 
Position Location: Onsite at Lexmark Plaza 3, Cebu Business Park, Cebu City, Philippines.
 
At Continuum Global Solutions, we empower our team with career opportunities and rewards to create outstanding customer experiences. Join our dynamic team, enjoy growth and learning, and make a global impact!
 
Apply today and aim higher with us!
 
We are hiring Customer Service Representatives - Voice for our new office in Cebu City, Philippines, to handle incoming customer service calls for a major US mobile wireless carrier. You'll assist customers with billing, plans, coverage, technical support, and more. This full-time position offers paid training, health benefits, opportunities for professional growth, and many more perks. Bring your positive personality, build trust, and provide valuable solutions with every customer interaction.
 
RESPONSIBILITIES:
Actively listen to customers to understand their concerns & build rapport.
Prepare responses to customer inquiries based on pre-determined scripts & procedures.
Discover solutions using tools & resources to help resolve customer problems.
Provide information about customers' current plans, products, & services.
Identify & promote new solutions by selling products & services that align with customer needs.
Navigate through multiple computer applications with speed & accuracy.
ADDITIONAL REQUIREMENTS:
High School Diploma or equivalent.
Entry-level position with a minimum of 6 months of BPO (call center) experience or 1 year of customer service experience if no BPO background.
Strong command of the English language.
Customer-focused personality with a desire to help people.
High computer proficiency & overall technical knowledge.
Professional positive attitude & courteous telephone etiquette.
Must be willing to work US hours - shifting schedules, evenings, graveyards, weekends, and holidays.
BENEFITS & PERKS:
₱15K Sign-On Bonus! (Limited Time Only)
New Base Salary + performance-based incentives
₱15,000 Referral bonuses
₱28,000 in Annual Allowances (Rice, Meal, Uniform & Laundry)
Overtime available.
HMO coverage.
Life insurance upon joining.
5 days paid emergency leave.
12 days paid vacation leave.
12 days paid sick leave.
State-of-the-art facilities & great work environment.
Paid training.
Opportunities for career growth within.
About Continuum Global Solutions, LLC
 
Continuum Global Solutions' customer care services and call centers are embraced by top companies worldwide. Our Fortune 500 clients rely on our vast expertise in customer care management, leveraging world-class voice, chat, email, and social technologies. Continuum has over 16,000 employees in major international markets, serving tier-1 clients across multiple industry verticals. Learn more at www.continuumgbl.com.
 
Continuum is an Equal Opportunity Employer, considering applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable laws.