Description
JOB SUMMARY
Responsible for prompt, accurate and effective handling of healthcare related telephone inquiries and concerns.
a. Receives, attends to, and records telephone inquiries, concerns and feedbacks; elevates complex complaints from clients to immediate superior.
b. Coordinates with Liaison officers and backroom staff in order to effectively address client concerns.
c. Issues Letter of Authority/control number for hospital admissions and releases diagnostic control numbers for approved diagnostic procedures.
MINIMUM QUALIFICATION GUIDE
- ACADEMIC BACKGROUND
College degree preferably Nursing or any medical related courses
- WORK EXPERIENCE
With experience in HMO setting
- COMPETENCIES AND SKILLS
Excellent listening and oral communication skills
Service orientation and relationship management skills
Analytical skill
Problem sensitivity
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): English ,Tagalog
Knowledge: Customer service, Health
Availability for travel: No
Availability for change of residence: No
JOB SUMMARY
Responsible for prompt, accurate and effective handling of healthcare related telephone inquiries and concerns.
a. Receives, attends to, and records telephone inquiries, concerns and feedbacks; elevates complex complaints from clients to immediate superior.
b. Coordinates with Liaison officers and backroom staff in order to effectively address client concerns.
c. Issues Letter of Authority/control number for hospital admissions and releases diagnostic control numbers for approved diagnostic procedures.
MINIMUM QUALIFICATION GUIDE
- ACADEMIC BACKGROUND
College degree preferably Nursing or any medical related courses
- WORK EXPERIENCE
With experience in HMO setting
- COMPETENCIES AND SKILLS
Excellent listening and oral communication skills
Service orientation and relationship management skills
Analytical skill
Problem sensitivity
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): English ,Tagalog
Knowledge: Customer service, Health
Availability for travel: No
Availability for change of residence: No
Other Info
Makati, National Capital Region · Today, 01:01 PM
Work type
Full Time
Work type
Full Time
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United Coconut Planters Life Assurance Corp
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About the company
United Coconut Planters Life Assurance Corp jobs
Manila, National Capital Region · 22 September (updated)