customer care AssistantIPASS PROCESSING (Manila Branch)

What We Offer?
· Competitive Salary Rate
· Company Incentives
· Divisional Incentives
· Performance Incentives
· Perfect Attendance Incentive
· Non-BPO and Day Shift Schedule
· Paid Trainings
· HMO Card upon regularization.
· Positive workplace culture
· Growth and advancement within the company
· Company-sponsored social events and team-building activities
I. JOB TITLE - Customer Care Assistant
II. JOB SUMMARY
The Customer Care Representative is the client's primary point of contact. Their main duties include managing service inquiries, generating lead sales by providing exceptional customer service, ensuring potential clients become our loyal customers, identifying, and assessing customer needs to achieve satisfaction.
III. DUTIES AND RESPONSIBILITIES
1. Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.
2. Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.
3. Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.
4. Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.
5. Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.
6. Documentation and Record-Keeping: Accurate record-keeping is essential in our business operations. You will meticulously document all client interactions, including case summaries, provided resolutions, specific requirements, and any related file documents. This information will serve as a valuable resource for future reference and follow-up.
7. Your immediate superior may assign other tasks directly related to business operations. Your adaptability and willingness to take on additional responsibilities will contribute to the overall success of our team and organization.
IV. QUALIFICATION
✅Graduate of 4-year degree in Business, Marketing, Entrepreneurship and/or other equivalent.
✅Background in customer service and/or sales is a plus.
✅Good verbal and written communication skills.
✅Customer service oriented and keen to details.
✅Typing Speed of 40 words-per-minute with 95% accuracy.
✅Willing to undergo training,
✅Able to work in a fast-paced environment.
Company Name: IPASS Business Processing Services Inc. Set Up: Office Based | Full Time | Day Shift Work Location: Doña Felisa Syjuco Bldg., Rm. 409, 4th floor, Remedios Street, Cor. Taft Avenue, Malate, Manila. Landmark: BPI Remedios Taft.
Summary of role requirements:
Looking for candidates available to work on weekdays
No experience required for this role
Working rights required for this role
Expected start date for role: 17 July 2023