Content specialist (performing arts platform)PartnerHero

About the Role
We are looking for a skilled Content Specialist to work with user-generated content being posted on one of our partner's casting job-site marketplace and to support this segment of users. The Content Specialist's responsibilities include examining, editing, and optimizing the casting jobs being posted to the site; helping to verify the authenticity of the jobs and the job-posters; spot-checking background-check data; answering users' related questions; entering job details provided by 3rd-parties, and monitoring marketplace activity.
You'll be...
Working through a ticket queue of incoming job posts, optimizing and editing the content for publication on the site
Identifying items that need additional information or verification, and follow up with the job posters to collect the necessary details
Shutting down scams and inappropriate content
Reviewing user IDs, background checks, and other verification materials when flagged for possible issues, make decisions when possible, and assist the customers with completing or explaining their background materials when necessary
Reviewing system-generated site-activity alerts related to client/job-poster activities (users creating changes to their previously approved listings, hitting messaging limits, etc.), and take additional actions when needed
Assisting clients with any questions they have with using the marketplace's job-posting and application-management tools
Entering additional job details provided by employers and third parties into the system for publication
Examining job database reports to identify previously approved jobs that may need additional attention, recategorization, or early expiration, to help maintain the freshness and relevance of the content
Escalating potential problem cases to senior staff for additional guidance
Supporting senior staff members in additional administrative and research tasks related to the jobs platform
What You Bring to the Table
2+ years of professional experience
Excellent Near Native English skills (both verbal, and oral communication skills)
Self-directed with a proven track record of working with a high volume of specialized data, users, and content
Highly organized and detail- and deadline-oriented
Excellent copy editing, fact-checking, proofreading, and research skills
Good data entry and account management/client support skills
Interest or previous experience in performing arts or marketing
What We Provide
Tentatively: Sunday - Thursday 8 am - 5 pm Philippine Time Zone
Full time (40 hours a week), the potential for overtime exists if needed by the company
Competitive salary compensation based on experience in USD
Attractive benefits package such as medical, dental, and vision (determined by the location)
Access to free posture-based fitness workouts from home
Training opportunities provided by PartnerHero and outside entities
Ability to own your career and determine your next move at PartnerHero
Equipment needed to be successful in your role (determined by the location)
Why PartnerHero?
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business-from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Rachio, Duet, and Bento Box to solve their most urgent business challenges. Our teams are among the most successful in the industry because we carefully match individuals with the opportunity that best suits their authentic talents and needs.
How We're Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Read more about our Core Values and story
PRIVACY NOTICE
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To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .
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PartnerHero

Metro Manila
Permanent
Full-time