community Support specialistBandLab Technologies

BandLab Technologies is looking for a Community Support Specialist with solid communication skills and experience supporting a brand's engagement and outreach across channels and communities. The ideal candidate will execute community engagement, growth, and support programs across multiple brands around the world. The ability to work fast and efficiently in a dynamic, fast-paced startup environment is essential. A passion for music is a must as is familiarity with digital audio workstations, recording techniques, and social media best practices.
As a Community Support Specialist, you'll be responsible for community engagement, moderation, and support for a passionate community of musicians around the world. This position reports to the Community Lead.
Key Responsibilities
Community engagement, moderation, and support
Provide technical expertise and solutions via Zendesk for BandLab Technologies brands
Troubleshooting issues reported by users involving BandLab products
Drive BandLab digital ecosystem through feedback with the development team
Identifying support systems and processes to help users better help themselves
Support general Marketing activities and initiatives
Be an evangelist for BandLab around the world
Personally participate and engage users in the BandLab community building direct relationships with fans and influencers
Requirements
Musician with knowledge and experience in professional music production
General technical understanding of BandLab, Cakewalk and other products
Deep, well-demonstrated experience in online community building and social outreach
Strategic thinker with strong leadership, management, and communication skills
Able to make critical decisions under time constraints and a full workload
Able to travel, work long hours and weekends as needed
Ability to take on new roles, assignments and responsibilities as needed.
Strong writer with positive and personable communication skills
Benefits
BandLab Technologies is a next-generation social technology collective that integrates the physical and digital supply chain around music. BandLab, the group's flagship digital product, is a social music platform that enables creators to make music and share the creative process with musicians and fans. BandLab combines music-making and collaboration tools, like the world's first cross-platform DAW, with social features like video sharing, messaging, and discovery. BandLab's mission is to break down the technical, geographic, and creative barriers between creators, collaborators, and the community.
BandLab Technologies

Manila City, Metro Manila
Permanent
Full-time