Communications specialistAmerican Express

Job Description:
Communications Specialist - Travel and Lifestyle Services
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J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Great Place to Work ® Philippines CERTIFIED
Great Place to Work ® ASIA CERTIFIED
Ranked in the Top 10 of Fortune's 100 Best Companies to Work For® List in the US for the second consecutive year.
Find your place on #TeamAmex.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking business to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a varied community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
American Express entered the travel business in 1915 and today is one of the world's largest luxury travel and lifestyle services networks. Travel and Lifestyle Services (TLS) is a key component of the value proposition of the American Express premium card products. TLS is passionate about delivering travel and lifestyle benefits which allow American Express to build differentiation and dedication with premium Card Members. With more than 6,000 frontline colleagues across 23 markets, TLS is a truly global organization. We make membership come to life, every day!
The Internal Communications Analyst is responsible for supporting our mission to keep TLS colleagues informed and encouraged to perform through innovative, engaging, and insightful communications activities. The successful candidate will serve as a key member of the broader Talent Excellence team, which drives performance through access to intellectual capital and strong talent analytics.
The person in this role will work closely with colleagues within the Global Internal Communications team and across Operations teams within the APAC markets with the goal of engaging, preparing and encouraging our frontline organization. This position will have shared supervision for our intranet site, the TLS Link, and will work to develop content, build followership, and efficiently disseminate critical messages. This role is ideal for someone who is an excellent communicator, proactive, passionate about using technology to engage audiences, and can lead multiple projects simultaneously.
This role operates in the premium customer space and the successful incumbent must have outstanding understanding of this segment and the requirements of those servicing it.
Responsibilities:
Provide consultative support to APAC servicing leadership in the development and delivery of communications
Co-own supervision of the global TLS Link intranet site and governance of the 8 local market sub spaces in APAC customized content development, design, and assessment
Build and lead regional editorial calendars for APAC in partnership with servicing leadership and local Communication Contacts, ensuring alignment with global news and TLS business priorities
Develop the practical, imaginative and communication skillsets of local market Communication Contacts in the APAC markets, and provide ongoing support and mentorship
Drive increased awareness of and usage with our primary communications channels
Improve communications channels and content to deliver knowledge and enable engagement
Write and post news articles crafted to keep the frontline advised, engaged, recognized, and supported
Coordinate with APAC Operations partners to solicit feedback and understand priorities and challenges
This colleague will report into the Senior Manager of Internal Communications
Qualifications:
Bachelor's degree AN ADVANTAGE
Minimum of 3 years' experience in communications or related role REQUIRED
Strong command of verbal and written English
Superior, meticulous verbal and written correspondence skills; ability to efficiently communicate sophisticated information to a variety of audiences
Experience working with cross-functional and cross-regional (global) teams, and various audiences, AN ADVANTAGE
Ability to be flexible and handle urgent requests as needed
A passion for communications - telling narratives and engaging audiences
Demonstrates imaginative thinking, strong decision-making, flexibility, and the ability to handle, drive, and assess change
Experience with visual and graphic design tools such as Photoshop, Illustrator, PowerPoint
Previous experience with Jive and/or knowledge of content management systems is AN ADVANTAGE
Training experience AN ADVANTAGE
Additional Details:
Location: 5th Avenue corner 30th Street, BGC Corporate Center 2, Bonifacio Global City, Taguig City, 1634 / currently Work-from-Home
Workplace Flexibility: Full Time, APAC time mainly (but needs to join meetings at night as well)
Home internet capacity should be 25 MBPS and above is required
American Express offers an excellent and diverse working environment. High performance is rewarded with target driven incentive
Work-at-Home is only temporary and as soon as it is safe, you will be asked to report to the office site in Bonifacio Global City.
Why American Express?
Attractive base pay
Competitive performance-based bonus
Health, dental, vision and life insurance
Free HMO coverage from day 1 for the employee and eligible dependents.
Retirement Fund
Career development including training and career growth
Generous maternity/paternity paid leave
Private mother's room
On-site gym
Fitness studio
Fun karaoke room
On-site clinic
Application Process
Our recruitment process is 100% VIRTUAL. Once screened and invited by the Talent Acquisition team, expect at least 1-2 video call interviews to happen after.
Our service operates over a 24/7 environment, and we are hiring for various shifts - may have to work on rotational shifts depending on business needs including weekends and holidays.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express

Taguig City, Metro Manila
Permanent
Full-time