collections specialist ( Work From Home)TSG Outsourcing

How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
http://forms.gle/UwbRCBTnF6WVuuRP8
 
Rate: 6/hr, and earn 60,000 PHP +/month
Schedule: Monday - Friday: Start Time at 9:00 am CT
 
Qualifications:
Strong communication skills - able to confidently handle difficult conversations with professionalism and empathy.
Experience in collections, account management, customer service, or sales - especially in high-volume outbound calling environments.
Ability to negotiate and influence - skilled at persuading customers to make payments and renew subscriptions without being aggressive.
Comfortable working with KPIs and targets - accustomed to metrics like call volume, dollars collected, and reactivation rates.
Basic financial understanding - able to explain billing issues, payment terms, and account balances clearly to customers.
CRM and collections software experience - familiarity with tools like Salesforce, Zendesk, or a billing system.
Problem-solving skills - able to quickly identify issues and offer workable solutions to customers.
Persistence and resilience - can stay positive and motivated despite objections, rejections, or tough conversations.
Attention to detail - ensures all customer interactions, payment promises, and outcomes are accurately recorded.
High integrity and professionalism - treats all customers fairly and complies with company policies and relevant collections regulations.
Responsibilities:
Conduct outbound calls and emails to customers with past-due accounts to secure payment and resolve outstanding balances.
Engage with customers to understand reasons for non-payment and work toward a positive resolution.
Promote product value and encourage customers to re-subscribe or continue their service during collection interactions.
Maintain accurate records of all customer communications, payment agreements, and account updates.
Collaborate with internal teams (e.g., Customer Success, RevOps) to address customer concerns and facilitate account recovery.
Meet or exceed monthly targets for collections, customer retention, and reactivation.
Provide exceptional customer service while balancing firm collection efforts with a respectful, solutions-oriented approach.