colleague & Labor Relations specialistAmerican Express

Job Description:
Colleague & Labor Relations Specialist
You lead the way. We've got your back.
Description
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a part of the Colleague Experience Group ("CEG", formerly Human Resources) we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.
How will you make an impact in this role?
The Colleague & Labor Relations ("CLR") Specialist (also referred to as the Employee & Labor Relations Specialist) will be a member of the Philippines CEG and will be responsible for championing solutions that drive a fair and consistent colleague experience, support the business, and minimize legal exposure. While demonstrating the American Express Leadership Behaviours and Blue Box Values, this individual will:
Continuously seek opportunities to deliver the highest quality employment and labour relations solutions
Drive proactive, data-driven trend identification and solutions to support CEG and business strategies
Establish and maintain strong risk, control, privacy and audit practices across all processes, programs and partners
Build strong relationships with key stakeholders throughout American Express including Colleague Strategic Partners (formerly HR Business Partners), Compliance, Safety, Security, Internal Audit, Health and Wellness and the General Counsel's Organization
General Responsibilities:
End-to-end management of complex employment relations cases (performance management, disciplinary procedures, grievance investigations) and tracking through the global case management tool
Provide support to new business initiatives including process guidance for consultation and documentation support
Provide CLR specialist advice to the CEG team members in different areas of their roles
Support the implementation of global organizational change initiatives or projects to drive efficiency and add CLR value
Deliver CLR training to leaders and employees to identify opportunities to reduce labor risk and research and develop strategic initiatives to mitigate it
Review and update CEG policies and procedures
Respond to CEG/CLR enquiries escalated from the American Express Colleague Service Center
Minimum Qualifications:
5+ years of progressive HR experience with concentration in Employee & Labor Relations
Bachelor's degree in Business Administration, Social Sciences, Human Resources or a related discipline an advantage
A solid understanding of the Labor Code of the Philippines and labor-related regulations
Prior knowledge and experience in conducting sensitive investigations
Strong organizational skills and a demonstrated drive for results
Excellent communication and presentation skills; able to cascade complex messages in simple form
Excellent relationship and interpersonal skills, including the ability to influence leaders and colleagues at all levels, challenge the status quo, confront difficult issues and demonstrate a high degree of comfort with ambiguity
Work from Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
Must be amenable to work in Taguig once community quarantine measures are lifted
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express

Taguig City, Metro Manila
Permanent
Full-time