coe specialist i - ProactiveUber

You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will play a key part in Funnel campaigns through handling the onboarding process of partners end-to-end from signing-up until first or 25th trip, and in Access Compliance Campaigns for implementation of new process roll-outs in the Funnel scope for both pre and post-active partners. These campaigns will be done for partners across Australia and New Zealand through multiple support platforms: email, messaging and phone.
Be the charming, natural problem-solver drivers will love. You understand them and will do your best to reach the resolution needed. You'll be the guide to support partners when they're submitting and accomplishing requirements, and ease the signing-up process experience for the partners until their accounts are activated and are able to start accepting requests. You will cause drivers to continue operating on the platform and be the reason that drivers will rave about the brand and will advocate for us to get more people to be users of the app.
What the Candidate Will Do
You will be handling different Funnel campaigns, all with the goal of getting our supply demand filled.
You will be reaching out to driver partners, checking in on their application process, assisting them on their questions and needs to get their applications approved, and ensuring they take their first trips soon after.
You may also be responsible for answering questions on why their applications were not approved, which means you need to be familiar with our onboarding process, as well as state regulations in ANZ.
What the Candidate Will Need / Bonus Points
Basic Qualifications
Excellent problem solving skills, ability to connect effectively what users are asking for with answers to their true issues.
Passion for crafting support experiences that exceed users' expectations.
Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber.
A willingness to work on different shifts, totaling 40 hours per week, including weekends and weekly evening shifts.
Communication Skills: Proficient in the English language both in written and verbal modalities.
Critical Thinking Skills: Ability to analyze the problem, apply logical and structured thinking to resolve problems accurately.
Technical Skills: Should be able to navigate computer operating systems and the ability to perform common functions in Microsoft and Google applications.
Behavioral attributes: Should be able to show flexibility in the ever-changing work environment and treat every assigned project/task with its due importance.
Bonus points:
1+ years total work experience in high-growth, productive constantly changing environment.
Work experience in customer-centric industries (ex. Hotels, airlines, banking).
Work experience in sales is preferred.
Trained in and have worked on contacts from several ANZ states.
Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences.
About the Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time