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We are looking for a Community Operations Specialist to work alongside our Merchant Operations Team in supporting restaurant onboarding and early life cycle and all other issues raised by Merchants.
What the Candidate Will Do
Work on setting up merchant profiles preparing them to launch on the Uber Eats Platform.
Assist them with issues or concerns on their account.
Support and ensure that Merchant onboarding requirements are complete.
Support any onboarding related tickets.
Be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its amazing customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging and phone.
Be the charming, natural problem-solver the riders and partner-drivers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that riders and partner-drivers will rave about the brand and will advocate for us to get more people to be users of the app.
Be goal-oriented not only for the company and for our vision, but also for your career. As you grow within the organization, you proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we embrace new ideas and constant change.
What the Candidate Will Need / Bonus Points
Basic Qualifications
Work experience in a high energy, productive and customer centric environment.
Excellence in both written and spoken English.
Outstanding comprehension and writing skills.
High proficiency using computers (typing, quickly navigating between various tools) and software.
Excellent problem solving skills, ability to connect effectively what users are asking for with answers to their true issues.
Passion for crafting support experiences that exceed users' expectations.
Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber.
A willingness to work on different shifts, totaling 40 hours per week, including weekends and weekly evening shifts.
A bachelor's degree from any field is preferred but not a requirement.
About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time