client Support team managerSG Interactive, Inc.

What does Slidegenius do?
Slidegenius is the premier global Presentation Design Agency with over 100+ employees. Our team of designers provides presentation design solutions to over 3,000 clients including Adidas, Reebok, Facebook, Blizzard, Delta Airlines, NASCAR, JP Morgan, and many more. We work with clients both big and small, providing us with new and exciting projects every day. In addition to PowerPoint, we offer a wide array of print services.
What the heck is a Client Support Team Manager?
Key Responsibilities:
Recruit, build and manage an customer service team working night shift
Maintain, expand and re-engage with the current database of prospects to generate qualified leads for SG Interactive's Sales Team
Exhibit the organizational skills to efficiently manage an individual pipeline of prospects
Coordinate meeting dates with U.S team and appropriate decision makers of targeted organization
Must follow up with prospects in a timely manner
Coordinate with Sales and Marketing teams to execute successful marketing campaigns
Use online resources to map out organizations and determine potential initial points of contact
Expand and maintain current sales libraries and marketing tools
Other tasks as assigned
Duties:
Hold regular 1 on 1 meeting with all team members (once a week)
Hold regular team meeting (once a week)
Hold regular meeting with the U.S Sales Team Manager
Send daily report to the U.S Sales Team and Upper Management
Update all data sheets every month
Make monthly monitoring data sheet for the CS team
Ensure that holidays & sickness are managed, tracked and considered in planning
What is the office culture like?
Each SG Interactive office has its own fun and unique culture, developed by the diverse teams of designers and managers that work there. At the root of each office environment lies the foundational culture that was grown at our headquarters in San Diego.
Here in Manila, a city full of heart, we reflect that description in our office environment. Covering Asia hours and then some, the Asia office culture mirrors the collaborative foundations from our San Diego HQ to bring 24-hour coverage to SG Interactive. This has grown an environment of next-level collaboration-a unique mix between independent space, colleagues within and across departments always willing to jump in and lend a hand, and an overall no-fuss can-do attitude. We strongly support each person's personal time, leading us to work hard and work well together so that when you go home, you can really go home. We enjoy all types of music, corny jokes, and a whole flurry of other interests brought about by each new person who joins the team.
Am I going to be able to grow with this company?
We offer a structured and transparent path for each member of the team. You will know where you stand at all times and your manager will highlight exactly what needs to be done in order for you to get to the place you want to be. In addition to offering growth within a given department, we also allow for inter-departmental growth if you show an aptitude in another area. And the growth doesn't stop there, as the company itself is growing at an amazing rate, providing new and exciting opportunities for our team every day!
Okay, so... What's the catch?
The catch is that you have to bring your 'A' game. We expect our employees to bring positive, creative energy into the office everyday. That way we can face any challenge that gets thrown our way, knowing that we will be able to lean on each other for support
Where do I sign up?
If you think this position is a good fit for you and that you are a good fit for us, we would love for you to send in the following for us to review:
Resume
Cover letter
Link to portfolio (digital or download)
Monthly/Salary request based on a 40 hour work week
What sort of qualifications do I need?
A 4-year degree in business or related subject is preferred or equivalent experience
Minimum of 5 years of BPO, Customer Service or Prospecting experience
Excellent Verbal & Written English skills with no accent
Minimum of 3 years of management experience
Experience in a customer-facing or cold calling role
Ability to work effectively without consistent, direct supervision
Must be detail-oriented with a strong ability for interpersonal communication
Strong verbal and written communication skills
CRM experience is highly preferred
A team player
Capable of developing strong personal relationships with key decision-makers
Possess a drive to both set and constantly chase team goals
Show an ability to conduct research using various online resources
Must show an advanced problem-solving skills relating to diligently reaching out to prospective clients
Basic Microsoft Office Skills
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Willing to work on shifting schedule
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Free Lunch or Snacks
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Customer Service Graphic Design / Web Design 5 openings Bachelor's degree graduate
We are a premiere Software and Design agency expanding our operations to Makati City, Philippines. We design presentations that sell. Invest in a great first impression and upgrade your PowerPoint presentation. By hiring a PowerPoint Expert, you'll take your presentation to the next level. Our experienced designers can transform your existing presentation into sales perfection.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time