client support representative - sql or Networking backgroundOpen Access Marketing Philippines Inc

Description
We are a BPO company. The job mainstream is to support software used by financial institutions and bankers.
BRIEF DESCRIPTION:
Candidates will be focused on providing great service to financial technology solutions and service company, specifically in SQL or computer networking.
SKILLS/QUALIFICATIONS:
- We accept applicants with either Information Technology/Computer Science background
- Accounting/Finance background is a plus
- Candidates w/ IT background, you need to have at least one year or more experience with SQL, Databases, Networking or Automation.
- Preferably familiar with the use of Excel formula or macro
- Excellent written and oral English communication skills with a strong attention to details
- Proven aptitude to learn complex technical, financial and theoretical information in a timely manner.
JOB DUTIES AND RESPONSIBILITIES:
- Provide high level and fundamental technical support by phone and via email.
- Provide functional and technical support for internal teams
- Identify and interpret client needs and determine appropriate action.
- Interpret and validate technical issues, follow-up and test solutions.
- Create and maintain all communication related to client issues including: defect and
change request submission, status memos, logging of support incidents, and procedural or operation
documentation.
- Provide extensive, detailed instructional documentation externally and internally.
- Absorb and stay current with changes to both the financial and technical global area.
BENEFITS:
- Salary: 34-40K + HMO and company benefits
- 13th month pay, leave credits
- Above standard holiday and OT rate
- Friendly environment and surprise perks
- Onsite job w/ free shuttle service within NCR and near by cities
Send your resume to *******@openaccessbpo.com
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English ,Tagalog
Availability for travel: No
Availability for change of residence: No

₱ 35,000.00 monthly ·  Makati, National Capital Region ·  Today, 04:22 PM
Work type
Full Time