client support Analyst level 1Deployed Philippines, Inc.

You will troubleshoot business and operational issues associated with the Körber Supply Chain K.Motion products
You will also troubleshoot Windows OS, SQL Server, SSR reports and other 3rd party vendor software.
You will interface with customer administrator and IT teams, project leaders, developers and implementors on support issues.
You will quantify issues and provide supporting data if issues are escalated to ERP Vendor, Körber Supply Chain, Vocollect, RF Hardware Provider, or other third parties
You will develop and mentor operations team members as Warehouse Management System (WMS) "Super Users" and Trainers on warehouse and distribution best practices with WMS
You have strong customer service skills and ability to multi-task
You have excellent listening, oral, and written communication skills with strong interpersonal skills
You have the ability to prioritize tasks and self-manage
You have strong analytical, communication, troubleshooting, and problem-solving skills
You have a BS/BA, Computer Science or equivalent degree
You have intermediate experience with IIS and MS SQL databases, queries and stored procedures
You have experience with Oracle PL/SQL
If you have experience with JavaScript or TypeScript, C# it's a plus
You have familiarity with HTML/XML/JSON/OData
You have OS Experience: Windows Server 2012+ and Linux Oracle Linux + Visualization
You understand TCPIP/Ports, HTTPS, SMTP, DNS
You must be able to work a rotational on-call support and backup assistance for 24/7 coverage when needed.
You have 1-3 years technical customer support experience
You have warehouse Management Systems (WMS) expertise
You may have Labeling (Bartender or Loftware) experience
You may have reporting in MS SSRS experience
You may have experience or industry knowledge in supply chain management solutions a plus
Work from Home
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Paid Vacation Leave
Performance Bonus
Paid Bereavement/Family Leave
Recruitment / Signing Bonus
Life Insurance
Flexitime
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Entry Level / Junior, Apprentice IT and Software BPO 1 opening Bachelor's degree graduate
Deployed Philippines Inc is a non traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll. Our clients are small and medium sized businesses with specific needs. The company provide high quality solutions in diverse business areas. We focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through cost effective support, productivity and process reengineering.We value all our employees and treat each role as important to the company. This type of relationship helps us achieve our goals and move to the next level.If you are striving to reach your full potential and have good strong work ethics we are the company you are looking for.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time