Remote Client Success Manager Wanted!
This is a remote or work-from-home position! As a Client Success Manager, you will be the cornerstone of our client relationships, ensuring complete satisfaction with our campaigns and programs while delivering exceptional service at every touchpoint.
IMPORTANT INSTRUCTIONS!
Submit your resume and vocaroo voice recording that highlights the following:
Your experience relevant to the role
Why you want to join Ping Marketing
And mention your favorite ice cream flavor at the end of the recording.
Follow these steps:
Step 1: Go to vocaroo.com (https://vocaroo.com/) , record an audio clip
Step 2: Grab the link to your recording
Step 3: Please paste the vocaroo link in the cover letter section. A cover letter is not required.
RESPONSIBILITIES:
Client Onboarding: Lead and oversee the client onboarding process, ensuring a smooth transition and understanding of our services.
Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all inquiries and needs, and as their trusted advisor.
Issue Resolution: Proactively identify and resolve client issues, escalating issues as needed to ensure timely and effective solutions.
Client Feedback: Gather and relay client feedback to internal teams, and collaborate to ensure timely and accurate fulfillment of client requirements.
Service Expertise: Gain a deep understanding of our services to effectively educate clients and address their questions and concerns.
Success Planning: Contribute to the development and implementation of client success strategies.
Technology Set-Up: Collaborate with the Director of Business Innovation and Automation to ensure the implementation of necessary technical requirements, such as automations and CRM integrations.
Reporting: Prepare and present regular reports on client status, achievements, and challenges to internal stakeholders.
Sales Improvement: Work closely with the sales team to enhance lead-to-sale efforts by providing valuable insights and feedback, especially during periods with limited client or account management activities.
QUALIFICATIONS:
At least 3 years of experience in client success, account management, and/or client-facing roles.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Ability to build rapport and trust with clients.
In-depth understanding of sales and marketing metrics.
Excellent problem-solving and analytical skills.
A customer-centric mindset with a passion for helping clients achieve success.
Assertive yet diplomatic demeanor.
Confident
Results-driven and detail-oriented
WHAT WE OFFER:
Salary range: P30,000 - P50,000
Work-from-home setup/Remote
Fixed Saturdays and Sundays off (except in cases of business exigency)
Paid leave upon regularization
Collaborative work environment
Opportunity for career growth as Ping Marketing expands
This is a remote or work-from-home position! As a Client Success Manager, you will be the cornerstone of our client relationships, ensuring complete satisfaction with our campaigns and programs while delivering exceptional service at every touchpoint.
IMPORTANT INSTRUCTIONS!
Submit your resume and vocaroo voice recording that highlights the following:
Your experience relevant to the role
Why you want to join Ping Marketing
And mention your favorite ice cream flavor at the end of the recording.
Follow these steps:
Step 1: Go to vocaroo.com (https://vocaroo.com/) , record an audio clip
Step 2: Grab the link to your recording
Step 3: Please paste the vocaroo link in the cover letter section. A cover letter is not required.
RESPONSIBILITIES:
Client Onboarding: Lead and oversee the client onboarding process, ensuring a smooth transition and understanding of our services.
Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all inquiries and needs, and as their trusted advisor.
Issue Resolution: Proactively identify and resolve client issues, escalating issues as needed to ensure timely and effective solutions.
Client Feedback: Gather and relay client feedback to internal teams, and collaborate to ensure timely and accurate fulfillment of client requirements.
Service Expertise: Gain a deep understanding of our services to effectively educate clients and address their questions and concerns.
Success Planning: Contribute to the development and implementation of client success strategies.
Technology Set-Up: Collaborate with the Director of Business Innovation and Automation to ensure the implementation of necessary technical requirements, such as automations and CRM integrations.
Reporting: Prepare and present regular reports on client status, achievements, and challenges to internal stakeholders.
Sales Improvement: Work closely with the sales team to enhance lead-to-sale efforts by providing valuable insights and feedback, especially during periods with limited client or account management activities.
QUALIFICATIONS:
At least 3 years of experience in client success, account management, and/or client-facing roles.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Ability to build rapport and trust with clients.
In-depth understanding of sales and marketing metrics.
Excellent problem-solving and analytical skills.
A customer-centric mindset with a passion for helping clients achieve success.
Assertive yet diplomatic demeanor.
Confident
Results-driven and detail-oriented
WHAT WE OFFER:
Salary range: P30,000 - P50,000
Work-from-home setup/Remote
Fixed Saturdays and Sundays off (except in cases of business exigency)
Paid leave upon regularization
Collaborative work environment
Opportunity for career growth as Ping Marketing expands
Submit profile
Ping Marketing
About the company
PricewaterhouseCoopers Business Services Philippines Co. Ltd.
Cebu, Cebu₱65,000 - 80,000 per month
Position client success Manager recruited by the company Ping Marketing at Cebu, Cebu, Joboko automatically collects the salary of ₱30,000 - 50,000 per month, finds more jobs on Client Success Manager or Ping Marketing company in the links above
About the company