Client ops spe CialistJPMorgan Chase

Job Description: JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at .
Credit Ops Sr Specialist I - Card Lending Services
A judgmental analysis of Credit Bureau profiles to determine credit worthiness and risk mitigation as well as responsible to answer high volumes of incoming and outbound telephone calls for credit card applications received from the Chase Banker channels and direct customer applying on chase.com. You are required to comply with the Customer Identification program of the USA PATRIOT Act by verifying applicants' personal identifiable information through array of internal and external tools. You are also required to perform queue work as per business needs and answer Ability-to-Pay inbound and outbound calls. Detection of fraud / bust out applications and referring them to the appropriate fraud queues is also something you would be handling. The role also requires to handle calls related to Apply By Phone for partner products.
Each team member is responsible for achieving specific performance standards that include team and individual performance factors such as quality, schedule adherence and average handle time.
Ability to understand US consumer behavior and sentiment
Understanding of US economy and consumer trends
Review and analyze US credit reports/credit bureaus and trades
Ability to review and analyze consumer credit risk
Ability to make decisions based on review of credit bureaus and related customer information
Review of application data integrity, research, verification and updates of Customer information
Provide recommendations to improve the process
Contribute towards increasing the Customer Satisfaction and Customer Engagement
Strive continuously to improve productivity standards
Maintain high levels of values and ethics in all activities
Adhere to prescribed quality and compliance standards whilst maintaining service levels
Key Competencies
Customer Focus
Take ownership of each customer while empathizing and prioritizing customer needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building
Communication Skills
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Problem Solving Skills
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed
Analytical Skills
Critical thinker and ability to exercise independent judgment
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
Computer Skills
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Training Schedule:
Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.
Work Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
JPMorgan Chase

Metro Manila
Permanent
Full-time