cib - client service associate i, client billing Operations- manilaJPMorgan Chase

Job Description:
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
As a Billing Operations Manager, your responsibilities are inclusive of, but not limited to the following:
Interpreting client fee schedules and applying them in the billing platform
Identifying new product price points not currently supported in Advantage and coordinating/testing new code development with the Billing Technology support team
Billing the client up to date and providing documentation to the Billing Production Manager for support in ongoing invoice production
Meet deliverables within Client Service Levels at all times
Drive process improvement initiatives through comprehensive procedures, metrics and reporting, continually looking for ways to maximize results and exceed targets
Engage Billing Operations peers, managers and upstream and downstream partners, as appropriate, to ensure proper follow through and resolution of issues to minimize exposure/ risk to the department
Facilitate process improvements and error resolution based on root cause analysis
Interact with multiple levels of management across the organization.
Understand and be able to articulate daily/monthly/weekly system and process performance.
Implement and maintain system and processing controls to ensure accuracy and quality, and to minimize client-impacting errors.
Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues. Simply put, quickly research and resolve customer issues.
Monitor, manage, report and control risks. Partner effectively with Risk Management to ensure adequate risk mitigation strategies are in place and followed. Manage and develop tools and processes to ensure efficiency in completing work.
Qualifications
Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word
Strong written and verbal communication skills
Relationship Building:
o Ability to quickly create partnerships across external contacts integral to the billing process (e.g. Pricing and Product Teams, Relationship Mangers, Client Service, Clients)
o Ability to adapt to a fast paced environment
Strong organizational and time management skills; ability to manage multiple and conflicting priorities in a global organization
Strong trouble-shooting, problem solving and analytical skills
Bachelor's degree preferred
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Metro Manila
Permanent
Full-time