cib - client service analyst, global client support, Team LeaderJPMorgan Chase

Job Description:
Key Responsibilities:
Understanding clients relationships with the bank.
Developing, maintaining, and broadening partnerships with Clients (internal and external).
Resolving external and internal inquiries pertaining to J.P. Morgan's Wholesale Payments core cash products and tracking and monitoring inquiries via an Inquiry Management tool.
Liaising with other functions to ensure Clients receive satisfactory resolution in a timely manner.
Delivering value added solutions to clients, identifying and promoting service improvement, efficiencies and opportunities.
Promoting best practice sharing with Dedicated Service, and participating in and supporting Client Experience improvement initiatives.
Recognizing non-standard service provisions as requested by clients and highlight as sales opportunities.
Identified candidate will be an individual contributor.
Qualifications:
Communication skills -excellent oral and written business communication skills, as well as, abilityto present information clearly and concisely.
Strong interpersonalskills, excellent problem solving abilities, attention to detail and resolution skills.
Proven interpersonaleffectiveness, ability to build relationships and influence others to achievethe desired outcome.
Aptitude to work in afast paced environment while balancing the needs of the clients with associatedrisks and interests of the Firm
Strong time managementand organizational skills.
Capability to determinepriorities and maintain a balanced work approach to achieve business objectivesand goals.
Proficient with Microsoft office applications
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time