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Customer Service Representative for Hiring!
Cebu City | Onsite
About Caldwell Communication
 
Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment.
Our office is conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
 
We are looking for Customer Service Representatives to assist clients with inquiries, provide accurate information, and resolve concerns across various channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat
Provide accurate information about services, processes, or policies
Resolve issues promptly and professionally
Maintain records of all interactions and updates
Escalate unresolved or complex issues to supervisors
Meet productivity, quality, and customer satisfaction targets
Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Paid training on company systems, processes, and customer service best practices
Requirements:
High School or Senior High School graduate (College preferred)
Strong English communication skills, both written and spoken
Customer-focused, detail-oriented, and problem-solving mindset
Basic computer literacy and multitasking ability
Willing to work onsite in Cebu City
Why Join Us?
Competitive salary with performance-based incentives
Supportive and collaborative work environment
Opportunities for professional development, coaching, and career advancement
Apply Now
 
Join Caldwell Communication as a Customer Service Representative in Cebu City and help clients receive exceptional support while building a rewarding career in the BPO industry.