Chat Support (non-voice; local) - urgentKNM Marketing Corporation

Qualifications:
Senior High School Graduate or College Graduate are welcome to apply
Proven customer service experience, preferably in an ecommerce environment (Customer Service Representative (CSR) ; Chat Support; Customer Chat Support; Chat Representative) [Non-voice Local Account]
Exceptional written and verbal communication skills
Strong time-management skills and multitasking ability
Proficient in Microsoft Office, with aptitude to learn new software and systems
Solid interpersonal skills
Familiarity with ecommerce platforms such as Shopee or Lazada platforms
Amenable to work at Tatalon, Quezon City (nearest landmark: Sto Domingo Church, QC)
Duties & Responsibilities:
Provide an excellent customer service experience to all customers, handling inquiries and complaints in a professional and efficient manner
Handle customer requests and questions via phone, email, and chat, providing accurate and timely information
Process customer orders and returns, ensuring accuracy and timeliness
Update customer accounts as needed, maintaining accurate records
Assist with website maintenance, including product descriptions, pricing, and images
Monitor website traffic and analytics, reporting any issues or concerns to management
Stay up-to-date on company policies and procedures, as well as industry news and trends
Proactively resolve customer issues, taking ownership of the customer experience
Train new customer service representatives as needed
Participate in team meetings and contribute to continuous improvement initiatives
Adhere to all company policies and procedures
Other duties as assigned
Why join us?
Competitive Compensation & Benefits
Positive Work Environment
Regular Employment
Summary of role requirements:
Looking for candidates available to work on weekdays and Saturdays
1 year of relevant work experience required for this role
Working rights required for this role