channel support AssociateThe VITO Group

Job Description:
Seeking a Channel Support Associate for assistance with a large portfolio of ecommerce products in an operational and logistical capacity. You will work directly with our Channel Support Manager, and assist her with filing cases and troubleshooting issues across a catalog of 100+ products and several ecommerce brands. You will be responsible for executing various tasks on Amazon and other marketplaces, including but not limited to: Listing creation, listing content updates, category approvals, hazmat flags, and more broadly, resolving any issues or blockers that may prevent a product from actively selling. You are an organized thinker, a diligent tracker, and an excellent problem solver; a detective who knows how to ask the right questions to get to the bottom of any issue. Prior experience working with Amazon Seller Support and knowledge of Amazon Seller Central is required. Prior experience with ERP systems like Acumatica is a big plus.
Skills and Experience:
● Excellent written and oral communication skills ○ Fluent in English and comfortable speaking on the phone with Amazon Seller Support representatives on a regular basis. Frequently case resolution is only achieved via multiple phone calls.
● Quick learner
● Problem solving and solutions-oriented
● Comfortable pushing Seller Support to give you more information and getting them to go "off script" (don't take no for an answer)
● Multi-tasker
● Attentive to detail. Be able to follow directions clearly and execute on instructions precisely
● Experience working with Amazon Seller Support preferred. It's also a plus if with background in sales.
● Knowledge of Amazon Seller Central required
● Experience working with other marketplaces like Walmart and Shopify preferred
● Experience with ERP systems (Acumatica) a big plus
The VITO Group

Metro Manila
Permanent
Full-time