casino marketing SupervisorPlay Park Entertainment Inc.

CASINO MARKETING SUPERVISOR
 
PlayPark Casino - Marketing (Membership, VIP Services, Promotions & Events)
 
Location: Cebu
Employment: Full-time
Reports to: Marketing Assistant Manager
 
Role Summary:
 
Lead and coach frontline marketing staff delivering guest-centric service at the membership desk, on the gaming floor, and during promotions, events, and VIP hosting. Own shift execution, service standards, compliance, controls, and post-activity reporting.
 
Key Responsibilities
Frontline Leadership: Schedule, brief, and supervise promoters/execs/hosts; run pre-shift huddles, allocate posts, coach on-floor; handle escalations and guest recovery.
Membership Desk: Oversee sign-ups/renewals/activations, ID & eligibility checks, data accuracy in CRM, queue management, issuance of cards/vouchers/welcome kits.
Loyalty Points Operations: Oversee points issuance, accrual, redemption, and adjustments; verify member eligibility and approvals; reconcile end-of-shift points/comp reports; investigate exceptions and suspected misuse; coordinate with CRM/IT and Finance for audits.
Promotions & Events: Execute mechanics end-to-end-setup, coupon control, draw/raffle ops, winner verification, awarding, photo documentation, and timely teardown.
VIP Services: Coordinate with Hosts on pre-arrival notes, table/seat reservations, comps/amenities, escorts, birthday/special-event touches; log visits and follow-ups.
Compliance & Controls: Enforce eligibility rules, responsible gaming notices, and correct disclaimers; secure coupons/stubs/barrels/e-draw systems; reconcile and file incident reports.
Digital & Screens: Ensure correct assets/aspect ratios for LED walls/ETGs/slot toppers; align social posts with on-floor offers (timing and copy points).
Vendors & Budget: Request quotes/POs, track spend vs. budget, coordinate with printers/fabricators/photographers for on-time installs and service SLAs.
Reporting & Improvement: Submit end-of-shift and post-event reports (KPIs, redemptions, sign-ups, VIP touches, incidents) with insights and next actions.
Qualifications
3-5+ years in casino frontline operations; 1-2+ years team lead/supervisor experience preferred.
Senior High School graduate; college level/graduate in Hospitality, Tourism, Business, Marketing, or related field preferred.
Well-groomed, polished, and professional appearance with strong personal charisma and a warm, confident on-floor presence.
Strong customer-service and floor leadership; skilled in de-escalation and VIP handling.
Working knowledge of promo mechanics, event logistics, basic KYC/data-privacy, cash/comp controls, and loyalty systems.
Tools: CRM/POS basics, MS Excel/Google Sheets, incident reporting; radio comms and e-draw utilities.
Key Metrics (KPIs)
Service: guest satisfaction/NPS, resolution time, complaint recurrence.
Membership: sign-ups & activations vs. target, % clean records.
Promotions: redemption/uptake vs. target, error-free execution %, on-time starts.
VIP: visit completion, promised-benefit fulfillment, documented touches.
Operational: schedule coverage %, zero critical variances, on-time reporting.
Loyalty: points issuance accuracy, reversal/exception rate, timely reconciliation.
Schedule & Conditions
5-6 days/week on shifting schedules, including evenings, weekends, and holidays during campaigns and peak periods.
Floor-based role with extensive standing and walking; occasional lifting or movement of small signage, promo items, or event materials.
Work mainly in gaming and public areas under casino security and access rules; must follow uniform and grooming standards at all times.