Care spe CialistVistaprint

CARE Specialist - (FOR POOLING)
Job Purpose:
The CARE specialist handles customer service inquiries regarding Vistaprint products, services and site navigation in a professional and efficient manner. Specialist will follow guidelines to support our commitment to providing world-class service.
Key Outputs
Provide excellent customer experience through superb customer service to all customers
Ability to empathize and relate to customer even during difficult conversations
Key Responsibilities/Duties
Customer Obsessed & Excellence Champion
Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional manner
Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
Use appropriate systems and available resources as necessary to assist in responding to each request
Build a strong customer relationship and commitment
Adaptable & Strategic
Support and provide information to all internal and external customers in a professional and courteous manner
Adhere strictly on punctuality and schedule changes; comply to company's implementing guidelines and procedures
Participate in cross-functional communications and meetings to support the team/domain/center
Perform additional responsibilities as require
Experience & Qualification
Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week.
Strong English communication skills, both verbal and written, including active listening and rapport building
Knowledge of and/or interest in internet/web technologies and social media
Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
Ability to provide excellent customer service while multi-tasking
The ability to learn new technology quickly and the ability to use multiple systems
Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus
Working knowledge of MS Outlook, Excel, Word and PowerPoint
Key Attributes
Display willingness to learn through openness to feedback and development
Willing to Work on Site and Work at home
Willingness to work in graveyard, shifting schedules including holidays
Willingness to be assigned to different line of business/channel
Has an EXISTING internet connection of 10mbps and above (with speed test-proof)
Residing within in greater manila
Has a suitable work environment that allows them to perform all job requirements
Experience in working at home is a plus
Experience in email, chat and phones programs is a plus
Jobs2Web

Taguig City, Metro Manila
Permanent
Full-time