call center outbound agent ( Healthcare Account) job at eastwest bpo, inc. in san fernando city, pampanga | workbankEastWest BPO Inc.

Call Center OUTBOUND AGENT (Healthcare Account) -OFFICE
-Office-based (San Fernando, Pampanga)
-Full-time Graveyard Shift (we operate in US time)
-For permanent position with full benefits
Call Center OUTBOUND AGENTs talk with clients/customers and help answer their questions and solve problems, often on a wide array of topics, and are a crucial part in ensuring overall client/customer satisfaction. They also play an essential role when it comes to identifying what clients/customers want while providing excellent, professional customer service, including diffusing unhappy clients/customers when needed.
Call Center OUTBOUND AGENTs need to handle many different tasks. Vital among these responsibilities is the ability to manage time well; use software, scripts and tools; and maintain lasting relationships with other call center members, as well as external clients/customers.
PERKS:
-With HMO & KonsultaMD (24/7 doctor tele-consultation)
-Allowances & Account Premiums when applicable.
-Performance & Loyalty Bonus
-Vaccination Program
-Opportunities for growth & promotion
-Employee Shuttle Services
-Plus more..
REQUIREMENTS:
-With at least 6 months Outbound call center experience (voice, US Healthcare account).
-Experience in sales an advantage.
-Strong phone and verbal communication skills along with active listening
-Customer focus and adaptability to different personality types
-Track record of over-achieving quota
-Ability to multi-task, set priorities and manage time effectively
-Ability to ask prying questions and diffuse tense situations
-Familiarity with CRM systems and practices
-Proficiency with computers
-Adaptability and accountability
-Strong typing skills
OTHER QUALIFICATIONS:
-Not currently employed to other company.
-Willing to work/relocate in San Fernando, Pampanga.
-Willing to work graveyard shift.
RESPONSIBILITIES:
-Manage large amounts of outbound calls in a timely manner.
-Follow communication "scripts" when handling different topics.
-Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
-Seize opportunities to upsell products when they arise.
-Build sustainable relationships and engage customers by taking the extra mile.
-Keep records of all conversations in our call center database in a comprehensible way.
-Frequently attend educational seminars to improve knowledge and performance level.
-Meet personal/team qualitative and quantitative targets.
Workbank

San Fernando City, Pampanga
₱20,000 per month
Permanent
Full-time