• Responds to call questions and complaints using usual scripts and procedures.
• Gathers information researches/resolves queries and logs customer calls
• Communicates relevant alternatives for completion in a timely fashion.
• Informs clients about expert services to choose from and determines customer requirements.
• Provides purposeful instruction, teaching and help to lower level employees.
• Provides guidance, instruction and troubleshooting support to lower level employees.
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Publicis.Sapient
About the company
Publicis.Sapient jobs
Quezon City, Metro Manila

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About the company
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Quezon City, Metro Manila