Business support manager 1Wells Fargo

Manages a team who leads diverse support functions and/or operations/production oversight for multiple units/departments within a business group. Presents to mid-level managers on
business performance and recommends strategies to implement changes and improvements. May support strategic initiatives for the business. Generally has full management
responsibility over a team that includes lower-level individual contributors. Functions managed may include: policy/procedure administration and adherence, systems/change
initiatives, business continuity planning, legal and regulatory adherence, SLA negotiation/ development, reporting and analysis, project funding, pipeline, process improvement, risk
assessments, ad hoc reviews, quality management, communications, financial control/budgeting oversight and/or team member processing.
CD Job Description:
The Compromised Data (CD) team is responsible for leading the assessment, investigation, and mitigation of compromised data incidents across the Wells Fargo enterprise, including ensuring data breach notifications to government regulators and individuals are handled appropriately. This role will manage Incident Response Team in I&P for the Compromised Data team. As a team member & leader within the Compromised Data team, you will be responsible for:
Providing leadership to the I&P CD Incident Response Team including coaching, development, and oversite of all CD I&P Incident Response processes and tasks.
Assisting with incident review activities between front line and second line governance teams.
Leading incidents working with leaders, partners, and team members at all levels and across functional and international lines, often in complex and challenging situations requiring a rapid response, preparing customer notifications in conjunction with the Legal Department and associated LOB/Region leadership as appropriate.
Meeting required time-lines, accurately and thoroughly investigating the incidents and following through to resolution.
Leading and participating in incident debriefs and walk-throughs with partners and LOB leaders. This position will include after-hours/weekend coverage.
Assisting in ensuring a strong control environment to supporting the program in the transition and in building the business as usual state for domestic and international incidents.
Ensuring execution and adherence of the new CD Policy which the Compromised Data team will be governed by; ensuring incident handling is in accordance with documented processes and procedures.
Execution and ongoing governance over the Front-Line, Line of Business, working with the Group Compromised Data Business Leader to identify trends and formulate strategic action plans to mitigate risk.
Developing and maintaining a strong understanding of the Compromised Data Incident Response processes
Market Skills and Certifications
Required qualifications:
2+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 2+ years of IT systems security, business process management or financial services industry experience, of which 1+ years must include direct experience in compliance, operational risk management, or a combination of both. 1+ years of leadership experience.
Desired Qualifications:
Advanced Microsoft Office skills- Excellent verbal, written, and interpersonal communication skills Strong analytical skills with high attention to detail and accuracy Ability to articulate complex concepts in a clear manner.
Incident investigation expertise including experience leading or participating in an incident response team for incidents that may impact the following areas of expertise; privacy, information security, financial crimes, technology, fraud and third party service providers
Motivated self-starter with demonstrated ability to manage a rapidly changing environment
Experience in developing, executing and overseeing control expectations and standards
Strong conflict management skills that lead to increased collaboration and engagement in challenging situations
CIPP Certification
Job Family
Strategic Planning
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time