business Channel Manager - international consumer manilaJPMorgan Chase

Job Description:
About Chase UK
We are Chase - part of the JPMorgan Chase family. We are a leading provider of traditional and digital financial services worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK.
Our vision is to inspire and equip our customers to get more from their money, all from the palm of their hand, with our innovative and seamless mobile banking app, supported by our friendly and knowledgeable customer support team.
Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre.
Chase UK - Channel Manager
This is a key role within Chase to help make sure we are performing well across our functional areas and we embed change well in the operation. You'll look at performance data, provide insight and recommendations to help us improve our performance and customer experience, influencing the operational leadership to make required changes. You'll also be making sure we are ready for key changes and supporting us to operationalise and embed these to maintain high performance for both customer and people experience.
To succeed in this role you will complete the following duties:
Creating plans for Skills Optimisation which will drive a consistent performance approach across the function, in line with Head of and Divisional Lead accountabilities e.g. Everyday Banking / Banking Operations and Fraud Operations
Supporting Divisional Lead to develop recommendations for consistent in-life optimisation in line with customer and colleague experience
Working in partnership with 1st and 2nd line of defense teams, ensuring all initiatives and plans are agreed and signed off
Owning performance insight, identifying and highlighting wider business opportunities that deliver tangible performance impact on key operational KPIs
Support, influence and drive the embedding of change across the function, which will enable and enhance People Leads to focus on their people
Building out Monthly Business Review insight packs, in line with Functional key messages for senior audiences
Leadership - Direct report - Functional Analyst; Will co-ordinate virtual operational teams such as Fans of Chase
Interface into Service Infrastructure, Change, Quality, VoC team, Marketing and planning
Working alongside People Leads and the Planning team
Essential Experience for this role:
Banking/Financial experience
Contact Centre experience
Operational understanding
Deep understanding of processes for the key functional area they lead
Experience in change management
Experience of reporting, analysis and insight of data trends
Experience in translation of data analysis into valuable operational insight
Ability to feedback and influence business and senior stakeholders
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
JPMorgan Chase

Metro Manila
Permanent
Full-time