bpo SupervisorNTT Data

In these roles you will be responsible for:
Provides front-line supervision to an operational, production, sales, service or administrative team.
Delegates assignments; plans and allocates work of the team.
May contribute to financial and resource planning for the results of a team.
Supervised team typically responsible for high number of transactions or processes.
Supervised team typically performs a single task or multiple, but closely related tasks.
Impacts team results through work of self and others.
Assumes responsibility for accuracy, service and results of a team.
Develops tactical plans, schedules, and key milestones.
Monitors daily progress/status and makes adjustments/corrections to ensure optimal performance and service.
Provides day-to-day direction to assigned team.
Assigns tasks and verifies accuracy of work.
Communicates deadlines for completing assignments.
Builds trust; explains the rationale behind processes, approaches and decisions.
Motivates others and promotes collaboration.
Resolves issues elevated by team members.
Will spend a small portion of the time performing the work of the team.
Primary focus of job is directing, coaching and mentoring team members.
Has the authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of employees.
Adapts team priorities to respond to customer and business partner needs.
Has direct leadership responsibility for 2 or more reports.
Responsible for career development/ planning, performance and pay discussions of team members.
Leads improvement initiatives.
Implements and ensures adherence to service delivery standards.
Assumes responsibility for sales objectives.
Qualifications:
2 years relevant experience in the US Healthcare Revenue Cycle Management.
3 years in Manager/Supervisor / Team Leader Role.
Skills Required:
Client interaction
People management and development
Ability to analyze reasons behind incomplete transactions
Understand process interdependencies
Perform quality audit in the process
Ability to define SOPs for new deals
Possess expert domain knowledge in the process related domain
Interact with senior leadership
Impact team results through work of self and others
Voice and Accent skills
NTT Data

Quezon City, Metro Manila
Permanent
Full-time