bpo - Operations Assistant manager #m01Unity Communications

If you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you!We need an Operations Assistant Manager to help keep our BPO campaigns running smoothly. You'll lead team leaders, support daily operations, and make sure clients get the quality and consistency they expect. This role is all about people, performance, and progress, building great teams, maintaining strong client relationships, and driving continuous improvement every day.Sounds like your cup of tea? Apply today!How You Spend Your Eight Hours
Oversee daily BPO operations and make sure all client goals and SLAs are met
Lead and support Team Leaders (TLs) and Assistant Team Leaders (ATLs) to keep teams productive, engaged, and on track
Manage shift schedules to ensure proper coverage and maintain healthy team morale
Step in as Team Leader when a campaign doesn't have one to keep operations running smoothly
Review and approve attendance, time sheets, leaves, and schedule changes through Sprout or internal systems
Coach and develop TLs and ATLs through regular feedback, performance reviews, and leadership training
Spot and nurture high-potential employees for future leadership roles
Be the go-between for clients, account managers, and internal teams to ensure clear and consistent communication
Help with final interviews, onboarding, and training when needed
Handle client or internal escalations, find root causes, and lead solutions that prevent future issues
Work with Service Delivery and Quality Assurance teams to improve performance and streamline processes
Create and present clear operational reports, updates, and business reviews to leadership
Ensure compliance with company standards while always looking for ways to improve
What You Must Possess
At least three years of experience in BPO operations or team leadership (assistant manager or senior team leader level preferred)
Solid understanding of BPO processes, performance metrics, and client service delivery
Proven ability to lead and coach team leaders, assistant team leaders, or SMEs
Strong communication skills and confidence when working with both clients and internal teams
Good analytical and problem-solving skills, especially in identifying issues and driving improvements
Experience with tools such as Sprout, Excel, Google Workspace, or CRM systems
Ability to handle conflicts and resolve escalations calmly and professionally
Proactive mindset with a focus on growth, learning, and continuous process improvement
Flexibility to manage multiple teams or campaigns and adjust to changing schedules
What You Shall Receive
HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more
What You Should Consider
Full-time position
Monday to Friday, night shift
Hybrid work setup with on-site training
PHP 44,000 salary package
Why Join Our CompanyYou look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Unity Communications

Paranaque City, Metro Manila
Permanent
Full-time