bilingual (chinese) Technical Support RepresentativeTeletech Customer Care Management Philippiness Inc

Job Description : TeleTech is on the search for temporary work from home Bilingual (Chinese) Technical Support Representatives to proactively create meaningful connections with our team in Mandaluyong City. Now, more than ever, how we connect is e Job Description : TeleTech is on the search for temporary work from home Bilingual (Chinese) Technical Support Representatives to proactively create meaningful connections with our team in Mandaluyong City. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. Why You? What you bring Connections are everything here at TeleTech. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following: Bilingual in English and Chinese Exceptional English verbal and written communication skills Handy with MS Windows and other computer applications Technical aptitude to troubleshoot computer peripheral products and support general customer service inquiries Ability to thrive in a dynamic environment Technology and work environment requirements for the job: Have the right connection - a home internet connection of >15Mbps (you may do a quick check through Fast.com) Computer - we'll supply and deliver at your doorstep Must be able to hard-wire (via ethernet cord) directly into your home modem Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working. What you'll be doing: Be the difference between a customer experience being just an average service to an exceptional one - adding in the human touch in today's digitally driven world. Provide supportive services to customers, either with their purchasing choices or any help needed. We'll train you to be a subject matter expert in your field and build confidence in providing the highest level of service possible. What your typical day will consist of: Consult with customers on technical support inquiries by a variety of communication channels that could include voice, email or chat Respond to inquiries with active listening - identifying additional needs and support any upgrades in products and services Open and maintain customer accounts and information Resolve technical issues with patience and understanding Positively participate in company events, team activities, and continuous learning What you'll enjoy: Competitive pay and performance-based incentives Real career growth opportunities Company-sponsored HMO with Health & Wellness programs for you and your family Educational assistance through tuition reimbursement An accessible office location at the 2F Robinsons Cybergate Plaza, Mandaluyong City Accepting digital applications for your protection and the protection of our employees: Apply online or text 'TTEC' to +63 922 110 1170 to connect with us.
Monster

Philippines
Temporary
Full-time