bacolod| healthcare Customer Service Representative | p20k retention bonusTTEC

Bringing smiles is what we do at TTEC... for you and the customer. As a site-based Healthcare Customer Service Representative in Bacolod, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 
 
And even better! Get P20, 000* Retention Bonus from our selected healthcare program.   
 
Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines.
    
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Bacolod office at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.  
 
What You'll be Doing 
Do you have a passion for helping others and giving them peace of mind? In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers experience being just average or an exceptional one. 
 
During a Typical Day, You'll 
Answer incoming communications from customers  
Connect and resolve issues with customers using written communication only  
What You Bring to the Role 
6 months or more of customer services experience 
Completed at least 2 years in college or equivalent 
Recognize, apply and explain your product or service knowledge  
Computer experience 
What You Can Expect 
Enjoy a P20, 000 Retention Bonus (terms & conditions apply) 
Supportive of your career and professional development 
An inclusive culture and community minded organization where giving back is encouraged 
A global team of curious lifelong learners guided by our company values 
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 
Visit https://mybenefits.ttec.com/phl/ for more information. 
 
A Bit More About Your Role 
 
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. 
You'll report to the team leader. You'll contribute to the success of the customer experience as well as the overall success of the team.