at home - seasonal chat Technical Support RepresentativeTeleTech Customer Care Management

Description
At TTEC, we're all about the Human Experience. Elevated. As a Chat Technical Support Representative working from home, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Do you have a passion for technology and helping others? In this role, you'll work to resolve customer technical requests or issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
• You will be responding to incoming customer queries in a timely and accurate manner via phone, email, and web ticket submissions.
• Acting as the first line of support and try to resolve reported issues.
• Identifying customer needs and helping customers use specific features of the Peloton App.
• Maintaining a high level of professionalism with customers and working to establish a positive rapport.
• Working comfortably in help desk software to maintain up to date and accurate information.
• Staying updated on product knowledge and be informed of any changes.
What You Bring to the Role
• Must have at least one (1) year of technical experience in any industry
• Completed Senior High School or post-secondary education
• Great written communication skills including grammar and spelling
• You lead by example and work with your team to contribute to the overall success of your client program
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
• A technology solution-oriented mindset to ensure happy customers
Technology and work environment requirements for the job
• Must have a home internet connection of at least 25Mbps
• Must be able to hard-wire (via ethernet cord)
• Personal computer is not necessary - we'll supply and deliver it to your doorstep
• Must have a quiet workspace
What You Can Expect
• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:
o Completion bonus of P14,000 for our pioneering program
o Company-sponsored HMO with Health & Wellness programs for you and your family
o Educational assistance through tuition reimbursement
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Requirements
Minimum education level: Vocational
1 year of experience
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

₱ 26,000.00 monthly ·  Mandaluyong, National Capital Region ·  4 minutes ago